1. Introduction
CS Gaming Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website csgaminghub.com (the "Site") and use our services related to CS2 skin trading and purchasing.
Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information from you:
- Contact Information: Name, email address, mailing address, phone number.
- Account Information: Username, password, account preferences.
- Payment Information: Credit card details, billing address, payment history (note that full payment information is processed by our secure payment processors and not stored on our servers).
- Steam Information: Steam ID, trade URL, inventory items, and other Steam-related data necessary for transactions.
- Identity Verification Information: When required for high-value transactions, we may collect information to verify your identity in accordance with applicable laws.
- Communication Data: Records of your interactions with our customer service team, including emails, chat logs, and phone call recordings for quality assurance.
2.2 Non-Personal Information
We also collect non-personal information automatically when you visit our Site:
- Device Information: IP address, browser type and version, operating system, device type.
- Usage Data: Pages visited, time spent on pages, links clicked, products viewed.
- Location Data: General geographic location based on your IP address.
- Cookies and Similar Technologies: Data collected through cookies, pixel tags, and other tracking technologies (see our Cookie Policy section for more details).
3. How We Use Your Information
We use your information for various purposes, including:
- Processing and fulfilling your orders for CS2 skins and digital items
- Creating and managing your account with us
- Facilitating secure transactions between users
- Verifying your identity to prevent fraud and ensure compliance with legal requirements
- Providing customer support and responding to your inquiries
- Sending transactional emails (such as order confirmations and delivery updates)
- Sending marketing communications about new products, special offers, or other information (with your consent where required by law)
- Improving our website, products, and services
- Analyzing usage patterns and trends
- Preventing fraudulent transactions and monitoring against theft and fraud
- Complying with legal obligations
4. How We Share Your Information
We may share your information with the following categories of third parties:
- Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Business Partners: We may share limited information with our business partners, such as DMarket and other marketplaces with whom we have integration agreements.
- Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.
- Business Transfers: We may share or transfer your information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.
We do not sell your personal information to third parties.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we have about you.
- Correction: You have the right to request that we correct inaccurate or incomplete information about you.
- Deletion: You have the right to request that we delete your personal information in certain circumstances.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Objection: You have the right to object to our processing of your personal information in certain circumstances.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at privacy@csgaminghub.com. We will respond to your request within the timeframe required by applicable law.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Regular backups and data recovery procedures
- Staff training on data protection and security practices
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.
In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
8. International Data Transfers
We may transfer your personal information to countries other than the one in which you reside. When we transfer personal information across borders, we take steps to ensure that your information receives an adequate level of protection wherever it is processed.
9. Children's Privacy
Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@csgaminghub.com, and we will delete such information from our systems.
10. Cookie Policy
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
10.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as logging in or filling in forms.
- Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
10.2 Your Cookie Choices
Most web browsers allow you to control cookies through their settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Please note that if you choose to reject or remove cookies, this could affect the availability and functionality of our Site.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: